Information Technology Specialist (Customer Support)
- USAJOBS
- Duluth, Minnesota
Job Description
Summary
THIS IS AN AIR NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION
UNIT: 148th Fighter Wing Communications Squadron
LOCATION: Duluth, Mn 55811
SELECTING OFFICIAL: CMSgt Brian Druar, 825-7276, 218-788-7276
AIR NATIONAL GUARD MEMBERSHIP IS REQUIRED
Overview
- Accepting applications
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Open & closing dates
07/17/2024 to 07/31/2024
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Salary
$73,286 - $95,270 per year
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Pay scale & grade
GS 11
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Help
Location
2 vacancies in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Excepted
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Promotion potential
11
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
Yes
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Announcement number
MN-12484673-24-562
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Control number
800359500
This job is open to
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National Guard & reserves
Current members, those who want to join or transitioning military members.
Clarification from the agency
United States Citizens, National Guard
Duties
Major Duties: This is not an all-inclusive list
A Information Technology Specialist (Customer Support), GS, 2210, 11, Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Performs system audits to assess security parameters and performance of IA controls within the network environment. Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with information necessary to address difficult and complex problems in automating work processes. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. Conducts in-depth analyses of system usage,