Senior Tech Support Professional

  •   Honeywell
  •   Plymouth, MN
Job Description

The Senior Technical Support Professional is responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Honeywell Commercial Components support line. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition. Customer Support - Provide presale/post sale troubleshooting and routine application assistance.

KEY RESPONSIBILITIES:

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customer/users where the product is highly technical or sophisticated in nature.

Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.

Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.

Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

HONEYWELL BENEFITS
In addition to a performance-driven salary, cutting-edge work, and developing side-by-side solutions with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.